Singapore Ministry of Manpower Awards SGD 160.9 Million Contact Centre Services Contract to NCS
26 May 2026
Singapore’s Ministry of Manpower (MOM) has awarded a major SGD 160.88 million contract for the provision of contact centre services to NCS Pte. Ltd.. The contract was officially awarded on 5 May 2026 following a competitive procurement process and represents a significant investment in enhancing citizen engagement and public service delivery.The contract will support the Ministry’s efforts to provide efficient, responsive, and technology-enabled customer service channels for employers, employees, foreign workforce stakeholders, and members of the public seeking manpower-related services and information.Contract Details and ScopeThe awarded tender (Quotation Reference MOMHQ0ETT25000018, TOT Ref No. 26069258) has a total value of SGD 160,882,550.The procurement was initiated by the Ministry of Manpower Headquarters, with the tender originally published on 12 December 2025 and subsequently awarded on 5 May 2026.Scope of ServicesThe contract covers the provision of comprehensive contact centre services, which typically include:Multi-channel customer support operationsTelephone inquiry handlingEmail and digital correspondence managementCustomer service case managementWorkforce and employment-related information servicesService request processing and escalation managementCustomer experience monitoring and reportingIntegration of digital customer engagement technologiesSupport for public information campaigns and service delivery initiativesThe service is expected to support high-volume interactions across MOM’s diverse portfolio of labour, employment, workforce, and foreign manpower services.Entities InvolvedThe contracting authority, the Ministry of Manpower, oversees labour market policies, workforce development, employment regulations, workplace safety, and foreign manpower administration in Singapore.The successful contractor, NCS Pte. Ltd., is one of Singapore’s largest technology and digital services providers, delivering information technology, business process outsourcing, cloud solutions, cybersecurity services, and customer experience management solutions across both public and private sectors.NCS has extensive experience supporting government agencies through large-scale digital transformation and citizen service programs.Strategic Importance for SingaporeAs public services become increasingly digital, efficient contact centre operations play a crucial role in maintaining accessibility and service quality for citizens and businesses.The project is expected to:Enhance customer service responsivenessImprove accessibility to government servicesStrengthen citizen engagement capabilitiesSupport digital transformation initiativesImprove service efficiency and consistencyEnable better management of workforce-related inquiriesThe initiative aligns with Singapore’s broader Smart Nation strategy and commitment to delivering high-quality digital government services.Economic and Operational ImpactThe SGD 160.9 million investment reflects the growing importance of customer experience management within public sector operations.Expected benefits include:Faster response times for public inquiriesImproved customer satisfaction levelsEnhanced service delivery efficiencyGreater scalability during periods of increased demandBetter use of digital technologies and automation toolsStrengthened operational resilience for government support servicesHigh-performing contact centres help government agencies maintain effective communication with citizens while supporting policy implementation and regulatory compliance.Technology and Service Delivery InsightsModern government contact centres increasingly rely on advanced technologies, including:Customer relationship management (CRM) platformsArtificial intelligence-assisted support systemsOmnichannel communication toolsData analytics and performance monitoringAutomated workflow and case management solutionsKnowledge management systemsNCS is expected to leverage its expertise in digital services and customer experience management to support the Ministry’s evolving service delivery requirements.ConclusionThe award of the SGD 160.88 million Provision of Contact Centre Services contract to NCS Pte. Ltd. marks a significant investment in Singapore’s public service infrastructure. By strengthening customer engagement capabilities and supporting efficient service delivery, the contract will help the Ministry of Manpower continue providing responsive and accessible services to citizens, employers, and workforce stakeholders.As Singapore advances its digital government agenda, strategic investments in customer service platforms and operational excellence will remain central to delivering world-class public services.#Singapore tenders, #Contract award, #MOM contact centre services, #NCS Pte Ltd contract, #government customer service Singapore, #public sector outsourcing, #digital government Singapore, #contact centre, #customer experience management, #government contracts Singapore, #Public procurement, #citizen engagement services, #workforce services support, #awarded tenders Singapore, #business process outsourcing, #Smart Nation initiatives, #public service transformation Singapore
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Singapore Awards SGD 116.9 Million Sewer Infrastructure Contract in Tuas View
28 Jan 2026
IntroductionSingapore’s Public Utilities Board (PUB) has awarded a major construction services contract worth SGD 116.92 million for the Proposed Sewers in Tuas View Area - Contract 2, reinforcing the city-state’s long-term investments in water reclamation and wastewater infrastructure. The contract was officially awarded on 22 January 2026 following an open tender process under Singapore’s government procurement framework.Contract DetailsThe tender, issued under Tender No. PUB000ETT25000091 and Reference No. WRN/33250096, was procured through an open tender and covered under WTO-GPA/FTA provisions.Total contract value = SGD 116,920,038Procurement category = Construction - Civil EngineeringProcurement type = Construction ServicesScope = Construction of proposed sewer infrastructure in the Tuas View areaAwarding agency = Public Utilities Board (PUB), SingaporeProcurement method = Open TenderContract nature = Non-period contractThe tender attracted interest from large-scale civil engineering contractors, with eligibility aligned to BCA CW02 (A1) grading, reflecting the project’s scale and technical complexity.Awarded FirmThe contract was awarded to Ed. Züblin AG, Singapore Branch, a well-established international civil engineering contractor with a strong track record in underground works, tunnelling, and major infrastructure projects. The firm will deliver the project as a single contractor, with no consortium arrangement involved.Project SignificanceThe Tuas View sewer works form part of PUB’s broader strategy to expand and modernise Singapore’s wastewater network to support industrial growth in the western region. Tuas is a critical industrial and logistics hub, and enhanced sewer infrastructure is essential to support future developments, environmental sustainability, and public health standards.This awarded tender highlights Singapore’s continued commitment to resilient urban infrastructure and transparent public procurement practices. It also underscores the strong participation of global engineering firms in Singapore government contracts under internationally compliant procurement rules.ConclusionWith the contract now awarded, construction activities are expected to progress in line with PUB’s long-term water reclamation master plan. The project represents another milestone in Singapore’s infrastructure pipeline, demonstrating how strategic government contracts and awarded tenders continue to underpin sustainable urban and industrial development.#SingaporeContractAward #PUBSingapore #TuasViewProject #SingaporeTenderResults #GovernmentContractsSingapore #CivilEngineeringSingapore #SewerInfrastructure #AwardedTenders #PublicProcurementSingapore #ConstructionServicesSingapore
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Contract Award Announcement: Development of Changi NEWater Facility 3
19 Nov 2025
Singapore continues to strengthen its national water resilience with the awarding of the Development of Changi NEWater Facility 3 - a major infrastructure project that reinforces the country’s long-term sustainability goals under the Public Utilities Board (PUB). The project was officially awarded on 10 November 2025 following an open and competitive tendering process.Project OverviewTender Details Tender No.: PUB000ETT25000069 Agency: Public Utilities Board (PUB) - Water Reclamation (Plants) Department Procurement Method: Open Tender Procurement Type: Construction Services Category: Facilities Management - Building, M&E Maintenance WTO-GPA/FTA Covered: Yes Offer Validity: 150 Days Tender Closing: Extended to 07 August 2025, 4:00 PM Site Briefing Date: 03 June 2025 Venue: Changi Water Reclamation Plant Attendance: Not compulsory (max 2 attendees per company)Eligibility CriteriaTenderers were required to meet strict registration requirementsMandatory Requirements BCA Registration ME11 - Mechanical Engineering (L6) (financial grade > $16,000,000) Subcontracting Requirement Subcontractors must be BCA-registered in CW01 (General Building) or CW02 (Civil Engineering), grade A2 and above, unless the tenderer itself meets this criterion. Two-Envelope SystemNot applicable.Request for ProposalNot allowed - suppliers must adhere strictly to specificationsAddenda and CorrigendaThree major updates were issued 25 June 2025 - Addendum No. 1 uploaded 26 June 2025 - Closing extended to 24 July 2025 16 July 2025 - Closing extended to 07 August 2025; Addendum No. 2 uploaded These addenda formed an integral part of the final contractAward DetailsAwarding AgencyPublic Utilities Board (PUB) 40 Scotts Road, Environment Building, SingaporeAwarded SupplierSANLI M&E ENGINEERING PTE. LTD. 22 Chin Bee Drive, Singapore 619870Awarded Value Total Contract Value: SGD 205,000,000.00 Units Awarded: 1 LOT Award Date: 10 November 2025 Scope of AwardDevelopment of Changi NEWater Facility 3, including Mechanical and engineering works Civil and structural components Infrastructure integration at the Changi Water Reclamation Plant Installation of advanced NEWater production systems On-site facility construction and commissioningProject SignificanceThe Changi NEWater Facility 3 project is a crucial step in enhancing Singapore’s water sustainability strategy, supporting national objectives across:1. Water SecurityNEWater is Singapore’s flagship high-grade reclaimed water, supplying up to 40% of national needs. This new facility increases redundancy and provides capacity for future industrial demand.2. Resilient InfrastructureWith rapid population and industrial growth, expanding NEWater production capabilities is vital to ensuring continued reliability in water supply.3. Technological AdvancementThe project integrates: Advanced membrane filtration High-efficiency UV disinfection Automated monitoring systems 3D infrastructure modelling (Bentley i.dgn format provided in tender package)Economic ImpactThe SGD 205 million project is expected to contribute significantly to Singapore’s economy through1. Job Creation Engineering, construction, and technical jobs over the project span Increased demand for mechanical, civil, and M&E expertise Opportunities for BCA A2+ sub-contractors 2. Growth of Local Engineering SectorSANLI M&E Engineering’s involvement highlights Singapore’s strong domestic engineering capabilities and boosts Local SME participation Adoption of modern engineering technologies Skill development in water treatment innovation 3. Boost to Industrial ExpansionA reliable NEWater supply encourages High-tech manufacturing growth (wafer fabs, biopharma, chemical sectors) Increased investor confidence Reduced operational disruptions due to water reliability 4. Long-Term Savings for SingaporeHigher NEWater capacity reduces reliance on More expensive desalination processes Imported water In turn, this contributes to national cost stability and stronger long-term water independenceConclusionThe awarding of the Changi NEWater Facility 3 project to SANLI M&E ENGINEERING PTE. LTD. marks a major advancement in Singapore’s water strategy. With strong engineering capability, modern filtration technologies, and an investment of SGD 205 million, this project is set to enhance national resilience, support economic growth, and reinforce Singapore’s global reputation as a leader in water sustainability.#WaterInfrastructure #SingaporePUB #ChangiNEWaterFacility #NEWater #WaterReclamation #EngineeringProjects #ConstructionTender #ContractAward #SanliEngineering #MechanicalEngineering #BCASingapore#SustainableDevelopment #WaterSecurity #EnvironmentalInfrastructure #PublicUtilitiesBoard #SingaporeInfrastructure #MEEEngineering #CivilEngineering #SmartWaterMeter #EconomicImpact #TenderNews #InfrastructureDevelopment #WaterTechnology #GlobalTenders #FacilityDevelopment
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